Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Rates & Delivery Times
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time: 3–8 business days

Delivery Tracking
Once your order is shipped, you will receive a confirmation email with your tracking number. Please allow 24–48 hours for the tracking to update.

Shipping Locations
We currently ship to Canada and the United States. If you are located outside these regions, please contact us before placing your order.

Delays & Damages
Please note: We are not responsible for delays caused by the courier, weather, or customs clearance.
If your order arrives damaged, please contact us immediately at contact.vaniglow@gmail.com with your order number and a photo of the item.

Delivery Address
Please ensure your shipping address is complete and correct. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. 

Once your return request is approved, we will provide detailed return instructions.

**Return Address / Mailing Address:**  
Vaniglow  

50 Burnhamthorpe Rd W
Mississauga, Ontario L5B 3C2
Unit 86 Box419

(Please note: This is our mailing address only. Returns must be approved before shipping.)